CLEAR Health Pass: What You Need to Know

Ticketed fans can use the 'CLEAR Health Pass' to show their proof of vaccination and gain entry to events at Chase Center.

How to Get a CLEAR Health Pass


Step 1: Download the CLEAR app and tap the white Health Pass tile

Step 2: Select ‘Sports’ and Chase Center

Step 3: Easily enroll or verify your identity with a quick selfie

Step 4: Follow the prompts to verify your proof of vaccination^

Step 5: Before you arrive, re-open the Health Pass tile and produce your pass. Green is good to go! Be ready to show security for faster entry.

^ There are multiple ways for fans to show proof of vaccination, including scanning their SMART QR code from the California Immunization Registry, linking directly to a vaccine provider in CLEAR’s nationwide network, or by uploading their CDC-issued vaccine card.

FAQ: CLEAR Health Pass

Troubleshooting Tips


Scanning ID Document:
● Do not use a document that is heavily damaged or expired
● Ensure your fingers are not over the edges of the document
● Take the photo in an area with bright, even light and no shadows
● Your ID photo and the information on the document must be clearly visible without a glare
● The barcode (if applicable) must be clearly visible
● If after taking a photo of the document several times you continue to see messages about the barcode, simply click next to continue your enrollment

Taking a Selfie:
● Take the photo in an area with bright, even light and no shadows
● Take photo indoors within a stable environment (e.g. not in a moving vehicle)
● Remove masks, heavy glasses, hats, very long bangs
● Hold the phone level with your eyes and keep a neutral expression
● A solid background works best
● If you have trouble taking the photo and do not see on-screen instructions use the back arrow at the top left to move back one step and begin the selfie process again

Liveness Selfie Scan
● Ensure you are in a sunlit area and the light on your face is even
● Increase the brightness of your phone screen
● Hold still without speaking or looking away during the scan

Scanning Your CDC Card:
● Do not use a document that is heavily damaged or expired
● Ensure your fingers are not over the edges of the document
● Take the photo in a well lit area with a dark solid background
● The information on the card must be clearly visible without a glare especifically, the logo in the top right corner, title and subtitle in the top left corner (Stickers blocking any of these pieces of information may impact your upload)
● If you photo copied the card, ensure it still maintains the 4:3 ratio of the card
● Ensure your app is up to date to avoid any unforeseen errors

Linking to Your Health Care Provider:
● Please have your patient portal username and password handy
● Ensure you are connected to strong wifi or turn wifi off to use cellular data
● Linking to results through your Health Care Provider may take several minutes. You may close out of the app while results sync