Portals are the entryway to the arena bowl via the concourse or club space, and they serve to assist fans in finding their seat location in the most efficient manner possible. Every ticket for a Chase Center event has a portal number or letter, in addition to section, row and seat number. Fans are asked to enter the arena bowl at the portal listed on their ticket in order to minimize the number of event attendees they walk by to get to their seat.

FREE MUNI! Any Chase Center patron who shows their event ticket at Muni turnstiles and boarding platforms will be able to ride Muni without charge. Both electronic and physical tickets for publicly ticketed events— including Warriors basketball games, concerts and other publicly ticketed events at Chase Center—will serve as proof of payment for Muni service throughout the day.

Additionally, Chase Center has invested into the development of a Ferry System that will drop off a short walk from the arena. Ferry service for all Warriors games and select concerts will be in effect via San Francisco Bay Ferry (Oakland – Jack London Square; Alameda – Main Street Alameda Terminal) and Golden Gate Ferry (Larkspur). Both services will drop Chase Center-bound guests off at the Mission Bay Interim Ferry Landing at Pier 48 ½, which is located about a half-mile north of the arena on Terry Francois Boulevard.

For more information on transportation options, refer to our Warriors + Chase Center mobile app or our Transportation Guide.

Prepaid parking passes are required to park in the Mercedes-Benz Garage (99 Warriors Way) and Warriors Way Garage (150 Warriors Way). Limited passes are available for select events, and can be purchased (pending availability) online.

Pre-pay for other parking options by clicking here.

For full parking information, visit chasecenter.com/parking.

Getting to:
When you’re ready to request your rideshare, simply enter “Chase Center” as your destination. Upon arrival, use one of the designated passenger loading zones (white curbs) along Terry A Francois Blvd for a safe curbside dropoff.

Leaving:
It’s never too late to start your planning your post-game travel. When using ridershare, remember these tips:
● Exit the Chase Center before requesting a ride
● The app will show you the best places to get picked up (see map below)
● If you’re up to explore the neighborhood, walk a few blocks away before requesting

View Larger Map

The complimentary Bike Valet is located on 16th Street between 3rd Street and Terry Francois Boulevard near the Seeing spheres sculptures. This space can accommodate 300 bikes, opens two hours prior to the publicly ticketed event and closes one hour after the event ends. Sorry - no scooters allowed in bike valet!

Additionally, bike racks are available on public sidewalks around Chase Center and is a convenient option to also park your scooters.

For more information, visit the 'Bike / Scooter' section of our Transportation Guide.

ADA Parking
Mercedes-Benz Garage (99 Warriors Way - $50 per vehicle): We have a limited number of accessible parking spaces on a first come, first served basis. Please pre-purchase a parking pass on Ticketmaster as an "Add-On" to the event and show your ADA placard upon entry. Once accessible spots are filled, every effort will be made to offer parking near an accessible entrance.

Warriors Way Garage (15O Warriors Way - $50 per vehicle): We have a limited number of accessible parking spaces on a first come, first served basis. Please pre-purchase a parking pass on Ticketmaster as an "Add-On" to the event, choose ADA Parking, and show your ADA placard upon entry

Offsite Parking Assistance
Offsite parking assistance is currently not available. However, Paratransit Drop-Off/Pick-Up is available on the corner of Terry Francois Boulevard and 16th Street with access into Chase Center at the East Entrance.

ADA Drop-Off/Pick-Up
Paratransit drop-offs and pick-ups are along the curb of 16th Street and Terry Francois Boulevard with accessible entry and exit from the East Entrance.

ADA Ticketing
Chase Center provides disabled accommodations to disabled individuals through our Guest Experience Department, which may be reached at guestexperiences@warriors.com, any weekday from 8:30 a.m. to 5:30 p.m. If an ADA guest obtains a non-accessible ticket, the guest should contact the original point of sale to request a ticket exchange. If the original point of sale is unable to accommodate the request, the guest should visit the box office the day of the event to inquire if any ADA seating options are available.

Wheelchair Requests
For individuals who have limited mobility, we can provide a wheelchair to transport guests from Thrive City District or the Main Lobby to their seats. Upon arriving at Chase Center, guests should seek out a Guest Experiences Representative for assistance. Our team members will not remain with the guest during the event, nor will they allow the guest to remain in the provided wheelchair for the duration of the event. Upon the conclusion of an event, Chase Center is capable of providing a wheelchair escort from the patrons’ seat to the exterior of the building and/or Thrive City District. For further assistance during an event, please text 833-CC4-FANS.

During an event, you may inquire about lost or found items at our Guest Services Kiosks located at Portals 13 and 52. Following an event, all unclaimed items are logged by Security and secured for 30 days. For inquiries following an event, please call 415-604-2608 or email us at LostAndFound@warriors.com.

Prohibited Items: A full list of prohibited items can be found on the A to Z guide listed below under "Prohibited Items."

Backpacks and hard-sided bags of any kind are prohibited from entering Chase Center.
All bags, including briefcases, purses, and luggage, larger than 14”L x 14”H x 6”W are prohibited inside Chase Center.
Single-compartment drawstring bags that are smaller than 14” x 14” x 6” are permitted inside Chase Center.

Bag Check: Bags of any size exceeding 14" x 14" x 6" are prohibited in Chase Center and can be checked at one of two bag check locations for a fee of $10. Proceeds generated from bag check will be donated to our Warriors Community Foundation.

North Bag Check: located on Warriors Way between 3rd Street and Terry Francois Boulevard

South Bag Check: located within the Bike Valet on 16th Street between 3rd Street and Terry Francois Boulevard, near the Seeing spheres sculptures.

Arena doors are scheduled to open 90 to 120 minutes prior to the start time of each Warriors game. Door times for non-Warriors events are typically 60 minutes prior to the event. For the most up-to-date information, visit chasecenter.com/events.

24/7 Building Security Desk: 415-985-2877

Fan Texting: 833-CC4-FANS (833-224-3267)

Guest Experiences: 415-213-4298; GuestExperiences@warriors.com

Lost & Found: 415-604-2608; LostAndFound@warriors.com

Unified Command Center (during Event Hours only): 415-534-9222

Chase Center Box Office
Location: West Entrance of Chase Center
Hours of Operation: Monday through Friday, 10 a.m. to 4 p.m.
Weekends: Open only on event days pending door times.

Purchasing Tickets
Tickets for Chase Center events may be purchased at our Box Office or online at chasecenter.com, warriors.com, or ticketmaster.com.

Printing Tickets
Chase Center does not accept printed tickets for any events. Fans who purchase their tickets through warriors.com or chasecenter.com can access and manage their tickets in the Warriors and Chase Center Mobile App or nba.com/warriors/ticketing/mobile.

Chase cardholders have access to a number of benefits at Chase Center. For a complete and up-to-date list of current offers, visit chasecenter.com/chase.

No. Chase Center and Thrive City are a "Breathe Easy Zone." This means we do not allow smoking – including the use of e-cigarettes or vaping – anywhere on the premises or within the venue.